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FAQ - Frequently Asked Questions
Professional FAQ system: product FAQs, a dedicated FAQ page with search, a customer "Ask a question" form with moderation, statistics, schema.org FAQPage, an FAQ block and CSV import/export.
<h3>Turn customer questions into buying confidence — and lighten your support load</h3>
<p>Before a customer clicks "Buy", they usually have questions: shipping, returns, warranty, compatibility. If they can't find the answer right away, they <strong>put the purchase off "for later" or message support</strong> — and often just leave. A well-built FAQ clears those doubts in seconds, right where they arise.</p>
<p>The <strong>FAQ System</strong> module adds questions and answers <strong>on the product page</strong> (button, tab, footer or extra content), builds a <strong>dedicated FAQ page</strong> with categories and search, lets customers <strong>ask their own question</strong> (with moderation and e-mail notifications), and lets you publish it as a FAQ in one click. Plus <strong>statistics</strong>, <strong>schema.org FAQPage</strong> for Google rich results, an <strong>FAQ block</strong> anywhere in the shop, and <strong>CSV import/export</strong>.</p>
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Możliwości modułu
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<h4>FAQ on the product page</h4>
<p>Show questions and answers exactly where the customer decides — as a button, tab, footer or extra product content.</p>
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<h4>Smart assignment</h4>
<p>Assign FAQs by rules: category, manufacturer, feature, supplier or specific products. One question can cover hundreds of products automatically.</p>
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<h4>"Ask a question" with moderation <span style="font-size: .75em; opacity: .7;">NEW 1.4</span></h4>
<p>Customers ask from the product or FAQ page. You get an e-mail and answer in the back office, while a honeypot, rate limit and GDPR consent protect the form.</p>
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<h4>FAQ statistics <span style="font-size: .75em; opacity: .7;">NEW 1.4</span></h4>
<p>See the most viewed questions, searched terms and — most valuable — searches with no results. You know which FAQs are missing and what to add.</p>
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<h4>FAQ page with search</h4>
<p>A dedicated, responsive FAQ page with categories, accordion, search and a 1- or 2-column layout.</p>
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<h4>FAQ block anywhere <span style="font-size: .75em; opacity: .7;">NEW 1.4</span></h4>
<p>Drop a compact FAQ block on the home page, in the left/right column or the footer — with a link to the full FAQ page.</p>
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<h4>Schema.org FAQPage</h4>
<p>Automatic JSON-LD structured data on the product page — your questions can appear as rich results in Google.</p>
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<h4>CSV import and export <span style="font-size: .75em; opacity: .7;">NEW 1.4</span></h4>
<p>Bulk-add and update questions via a CSV file. Perfect for migrations and getting started fast with a large FAQ base.</p>
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<h4>Feedback and related questions</h4>
<p>Customers rate "was this helpful", and you link related questions to guide them further. Author fields (E-E-A-T) and question variants for AI.</p>
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<h4>Multilingual and multistore</h4>
<p>Full multi-language and multi-shop support, custom CSS and automatic updates from the module panel.</p>
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Product Details
Data sheet
- Kompatybilność
- PrestaShop 1.6, PrestaShop 1.7, PrestaShop 8.x, PrestaShop 9.x
- ionCube
- Tak
Często zadawane pytania
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<summary><span>How do I assign FAQs to products?</span> <span class="p4y-faq-chevron"><i class="fas fa-chevron-down"></i></span></summary>
<div>When editing a question you choose assignment rules: specific products, a whole category, a manufacturer, a supplier or a feature. The module matches the question to all qualifying products and shows it on their pages.</div>
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<summary><span>How does the "Ask a question" feature work?</span> <span class="p4y-faq-chevron"><i class="fas fa-chevron-down"></i></span></summary>
<div>Below the FAQ (on the product and the FAQ page) customers can send their own question. It goes to moderation in the back office and you get an e-mail notification. The form is protected by a honeypot (anti-spam), a rate limit and an optional GDPR consent.</div>
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<summary><span>Can I publish a customer question as a FAQ?</span> <span class="p4y-faq-chevron"><i class="fas fa-chevron-down"></i></span></summary>
<div>Yes. In the back office you answer the question and, with one click on "Publish as FAQ", turn it into a full FAQ entry — assigned to the product it was about. The customer can be notified by e-mail.</div>
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<summary><span>What do the FAQ statistics show?</span> <span class="p4y-faq-chevron"><i class="fas fa-chevron-down"></i></span></summary>
<div>The number of views per FAQ, the most searched terms and searches that returned no results. It is a ready-made list of topics worth adding new questions for.</div>
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<summary><span>What is schema.org FAQPage and what does it give me?</span> <span class="p4y-faq-chevron"><i class="fas fa-chevron-down"></i></span></summary>
<div>It is structured data (JSON-LD) the module adds automatically on the product page. With it Google can show your questions and answers directly in search results (rich results), improving your store's visibility.</div>
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<summary><span>Where can I show the FAQ block?</span> <span class="p4y-faq-chevron"><i class="fas fa-chevron-down"></i></span></summary>
<div>The compact block with an FAQ list and a link to the full page can be enabled on the home page, in the left or right column, or in the footer — chosen with a single setting.</div>
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<summary><span>Can I import questions in bulk?</span> <span class="p4y-faq-chevron"><i class="fas fa-chevron-down"></i></span></summary>
<div>Yes. You export and import FAQs via a CSV file (in the current language). Rows with an existing ID are updated and empty IDs create new questions — perfect for migrations and a fast start.</div>
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<summary><span>Is the module multilingual and multistore-compatible?</span> <span class="p4y-faq-chevron"><i class="fas fa-chevron-down"></i></span></summary>
<div>Yes. All content (questions, answers, categories, meta) is multilingual and the module fully supports multistore. The back office is entirely in Polish.</div>
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<summary><span>Does the module work on my PrestaShop version?</span> <span class="p4y-faq-chevron"><i class="fas fa-chevron-down"></i></span></summary>
<div>Yes — the module is compatible with PrestaShop 1.7, 8 and 9 and runs on PHP 7.1+. The premium code is protected (ionCube) and will not crash your shop even if the server has no loader.</div>
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FAQ - Frequently Asked Questions
159,00 zł netto